Salary: $80,760 to $98,160 Annually
Closing Date: Oct. 4, 2023, 3:00 p.m.
Under general supervision, manages, coordinates and oversees the utility billing (UB) operations, which includes staff supervision, water and/or refuse billing, payment reconciliation, customer service, and general accounting; performs a variety of complex or sensitive professional and supervisory duties for the Utility Billing division; and does related work as required.
Duties may include, but are not limited to the following tasks:
Education & Experience:
- Supervises, trains and evaluates the work of department administrative and customer service staff.
- Creates a yearly Utility Billing reading schedule.
- Generates, reviews, and prepares bills for approximately 24,000 accounts within the city’s jurisdiction which includes cycle, opening, closing, delinquent, and miscellaneous bills.
- Generates list, manages, and bills for discontinuance of service and collection.
- Reconciles and sends bill files for production and printing.
- Handles citywide bills and bill adjustments.
- Monitors billing exceptions.
- Analyzes consumption, transaction history, and account charges.
- Handles customer escalated calls and emails.
- Review and approves leak and bill adjustments.
- General contract administration with various vendors regarding customer information software (CIS), phone systems, payment processors, and bill printing and mailing operations.
- Manages data file transfers between systems and ledgers.
- Administers the City’s WAVE low-income assistance program.
- Handles payment plan requests and inquiries.
- Responsible for the overall accounting of the UB system sub ledger which includes reconciliation of payments, accounts receivables, and deposits.
- Researches estimated costs of new or proposed division programs.
- Assists in preparation of revenue forecasts, budget requests and analyses
- Researches, analyzes data and prepares reports.
- Evaluates and makes recommendations for operating policies and procedures to department management.
- Works closely with Water Resources Department staff on various operational functions.
- Works with various city departments on various projects
Graduation from an accredited four-year college or university with major work in public administration, business administration, accounting or a closely related field and a combination of three years of professional customer service, analysis, and accounting experience, which includes at-least one year in a supervisory capacity. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Experience in a public or utility agency is highly desirable. License:
Possession of a valid California Class “C” Operator’s license issued by the California State Department of Motor Vehicles and a good driving record. Knowledge of:
Business statistical methods and procedures; cost-benefit analysis; management and public policy research and analytical methods; methods of report presentation; office management practices and procedures; public agency budgeting, supervision and safety principles and practices; techniques of public policy or intergovernmental legislative analysis; public contact techniques and principles and practice of customer service; principles and practices of supervision and training; and Microsoft Office at an intermediate or higher level. Skills & Abilities to:
Communicate effectively, orally and in writing; provide quality customer service; compile, analyze and evaluate statistical and financial data; do technical research at an advanced level; effectively operate computers and utilize related software, including the City’s software standards for networking and Microsoft Suite for e-mail, word processing, spreadsheet manipulating including pivot tables and Vlookup, presentation and database programs, as well as other specialized software required to effectively perform the position’s duties; establish and maintain effective working relationships with others; evaluate the work of others; make sound analyses, evaluation, and presentation of findings; plan, organize and direct programs; prepare clear and comprehensive reports at a professional standard commensurate with Council agenda reports and analyses. Physical and Mental Demands:
Ability to see and hear within normal ranges and dexterity to read, write, type, operate office equipment such as a computer, telephone, calculator, copier, fax machine, pencils, pens, scissors, stapler; be at work daily and on time; communicate orally and in writing and over the telephone; understand written and verbal directions; and ability to lift and carry up to 25 lbs., stand, walk, and sit for extended periods of time. To Apply:
Apply by October 4, 2023 at 3:00 p.m. Applicants must submit a completed City application. Resumes will not be accepted in lieu of City application. For more information and to apply, visit the City of Lakewood website at www.lakewoodcity.org/jobs