2022-09-20 2022-10-25

Mobile Workforce Business Analyst

California Water Service
  • Organization Type: Public Water/Wastewater Agency
  • Location: San Jose, California
  • Job Status: Full-time
  • Job ID: 84749
  • Organization Website
  • Organization Type: Public Water/Wastewater Agency
  • Location: San Jose, California
  • Job Status: Full-time
  • Job ID: 84749
  • Organization Website

Mobile Workforce Business Analyst

California Water Service

San Jose, CA
Stockton, CA
Livermore, CA
San Mateo, CA
Chico, CA
Guerneville, CA

Time Type:
Full Time

Job Requisition ID:

California Water Service

Job Description:

The Mobile Workforce Business Analyst will provide technical support to the Unified Mobile Computing Platform including aligning user requirements between IT and the operating departments, understand and document stakeholders needs, analyze technical and business impacts of proposed changes, conduct day to day maintenance and administration, create and manage reports, perform user training, manage security, roles, and permissions and troubleshoot and resolve production issues. The position is located in San Jose, CA.


  • Meets with governing body of stakeholders to obtain sponsorship and arranges funding for changes to existing functionality and new features
  • Gathers functional business requirements by interviewing and collaborating with end-users and other stakeholders; translates them into functional/technical specifications and process flow diagrams and works with Scrum Product Owner to create user stories
  • Facilitates discussions between end-users, vendors, and the IT department
  • Serves as the primary contact for end-user support
  • Administers all system user accounts
  • Performs Unified Mobile Workforce system tests, identifies bugs, and tracks the bugs in the product backlog
  • Coordinates integration tests between users and vendors of systems that integrate with the Enterprise Mobile Workforce system
  • Provides data for reporting
  • Configures system and develops reports to meet specified business requirements
  • Facilitates user group meetings, feedback sessions, software demonstrations, and training
  • Manages multiple tasks with competing deadlines to ensure minimal impact to functional users
  • Coordinates upgrades, enhancements, or fixes to existing or new systems as requested
  • Complies with Sarbanes-Oxley (SOX) controls and requirements
  • Participates in and supports the Company's Continuous Improvement program and projects
  • Performs other similar duties as assigned


  • Bachelor's degree, related water utility field and/or equivalent relevant experience
  • Background in software support or utility and field operations with direct end-user contact
  • Valid California Driver License

    Required Knowledge, Skills, and Abilities

  • Knowledge of Company policies, procedures and IT business practices
  • Experience working in an Scrum environment
  • Experience with a unified mobile computing platform or closely related dispatch and/or field operations product
  • Ability to work effectively with all levels of employees and management
  • Ability to communicate effectively; both verbally and in writing, with agencies, contractors, consultants, customers, employees, and vendors
  • Flexible and able to prioritize work
  • Knowledge and ability to use Microsoft Office applications to create presentations, spreadsheets, and Word documents
  • Ability to prepare reports and provide progress updates as needed
  • Demonstrated commitment to providing outstanding end-user service
  • Demonstrated organizational and time management skills
  • Demonstrated project management skills

    Preferred Knowledge, Skills, and Abilities

  • Experience with Agile project management software like Atlassian Jira Software
  • Knowledge of SOX controls
  • Experience writing Scrum user stories
  • Certified Scrum Product Owner (CSPO) certification
  • Experience using a knowledge management tool like Atlassian Confluence
  • Good problem-solving and troubleshooting skills
  • Experience creating process flow diagrams
  • Experience writing user acceptance tests

    Salary Range: $75,100 - $159,300
    Deadline to submit resume is Tuesday, October 4, 2022.

    The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

    To apply, please visit: https://calwatergroup.wd5.myworkdayjobs.com/en-US/CWSG/details/Mobile-Workforce-Business-Analyst_R1175

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