Salary: $70,324.00 - $89,772.00 Annually
Closing Date: Oct. 12, 2023, 11:59 p.m.
Apply: https://www.governmentjobs.com/careers/yubawater/jobs/4205038/help-desk-technician-senior
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The Yuba Water Agency invites qualified candidates to apply for the Help Desk Technician or Sr. Help Desk Technician position within the Information Systems Department. This is an outstanding opportunity for an entry level or experienced professional to join a highly motivated workforce in an incredible work environment.
Information Systems Department and the Position
The Help Desk Technician supports the Information Systems Supervisor in the delivery of services across the Agency to provide for and manage business technology and information system hardware and software, maintenance, end user support and training, and the planning and specification of business technology. This position is the Agency’s primary first-level IT support and assists end users and consultants with a variety of technological hardware and software needs, including assisting staff with selection, installation, integration, maintenance, and support of technology needs.
Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives and to apply concepts, plans, and strategies in ways which may deviate from traditional methods and practices. All work is expected to be carried out in an ethical, accurate, secure, timely, and confidential manner. The incumbent must be familiar with software and systems related to computer operating systems, security, networking, data backup and recovery, and office productivity.
Ideal Candidate
The ideal candidate will have more than one year of helpdesk experience in a fast-paced mission critical environment. The candidate will interact with agency staff daily and must have good communication skills. Additionally, the candidate would need to be highly motivated and flexible, with the ability to manage multiple helpdesk issues at the same time. Finally, the candidate would have the ability to assess issues and escalate to the appropriate Information Systems team member.
Education/Training/Experience
Help Desk Technician:
Education:
Bachelor’s degree from an accredited university in computer science, information systems, information security, or closely related discipline highly preferred.
Experience:
Must have 1 year of related experience in computer science, information systems, information security, or closely related discipline.
Senior Help Desk Technician:
Education:
Bachelor’s degree from an accredited university in computer science, information systems, information security, or closely related discipline highly preferred. Or, 4 years equivalent combination of education and/or experience may be substituted for the listed qualifications.
Experience:
Must have 4 years of related experience in computer science, information systems, information security, or closely related discipline
Possession of, and ability to maintain an appropriate, valid California Driver License is required.
Compensation and Benefits
The annual salary range for the Help Desk Technician/Sr. Help Desk Technician is $70,324 – 89, 772. Actual salary will be based on the experience and qualifications of the successful candidate. In addition, the agency offers an attractive benefits package that includes:
- Health Insurance: 1-party is $1,057.01, 2-party is $2,114.02, and 3+party is $2,748.23 per month.
- Dental: 100% paid coverage for employee and dependents
- Vision: 100% paid coverage for employee and dependents
- Vacation: Accrued at 12.6 hours per calendar month and increases with years of service
- Sick Leave: Accrued at 10 hours per calendar month
- Holidays: 12 official holidays per year
- Retirement: CalPERS: For classic members 2% @ 55 formula and the agency will pay 5% of the employee’s 7% contribution to CalPERS. For all others, subject to the provisions of AB340 with a 2%@ 62 formula
- Retiree health through the agency upon completion of ten (10) years of service credit with the agency and retirement from CalPERS. The agency’s present contribution for each annuitant, including enrollment of his/her family members, is a maximum of $1,850 per month.
- Deferred Compensation: Voluntary participation in Agency Plans. The agency will contribute 7.65% amount towards the plan.
- Life Insurance: $100,000
- Health Reimbursement Account (HRA) with Agency contribution of $600/year for 2023
- Flexible Spending Medical / Dependent Care Accounts available with pre-tax payroll contributions
- Educational/training tuition reimbursement available
Recruitment Process The final date to apply is October 12, 2023. To be considered for this exciting and rewarding career opportunity, please submit your resume and cover letter. Resumes should reflect years and months of positions held.
Preliminary screening interviews, with the most qualified applicants, will be conducted by the Information Systems team the week of October 23rd.
Those individuals determined to be ideally suited for the opportunity will be invited to participate in panel interviews with the agency the week of November 8th. The agency anticipates making an appointment following the completion of thorough reference and background checks to be coordinated with the successful candidate.
For more information, please contact Human Resources Assistant Laken Schattner at
lschattner@yubawater.org.
The Agency Established in 1959, the Yuba Water Agency is a stand-alone public agency governed by a board of seven elected officials to serve the people of Yuba County. The agency owns and operates the Yuba River Development Project, which includes New Bullards Bar, Log Cabin, and Our House dams. Water released from New Bullards Bar travels to the New Colgate and Narrows I and II powerhouses, where it is used to generate renewable, carbon-free electricity. Nestled in the beautiful foothills of the Sierra Nevada mountains, the Yuba River Development Project significantly reduces flood risk and ensures a reliable water supply for the people of Yuba County.
Each year, millions of dollars of the revenue earned from sales of hydropower and water are reinvested in the county, through projects and grants to provide local resources and support community development and improvement projects. The Agency also makes significant financial investments to improve the natural fisheries of the Yuba River, and to educate the public about water and fisheries issues. Just a few examples of contributions made by Yuba Water Agency include the following:
- Funded the local cost-share of improvements to the Feather River Setback Levee, leveraging more than $400 million in federal and state investment.
- Partnered with several other agencies and organizations on a major Yuba River ecosystem enhancement project, improving 157 acres of seasonal floodplain to increase available salmon habitat and reduce flood risk.
- Committed $10 million in forest restoration efforts, leveraging another $78 million in state and federal funds to reduce fire risk for our foothill communities and protect the water supply and quality in the Yuba River watershed.
- Supporting the local cost share of major water and wastewater infrastructure improvements in South Yuba County to enable a regional water system project.
- Partnered with local teachers to create K-12 science curriculum for Yuba County schools that meets state standards, all based on the Yuba River watershed.
To learn more, go to
www.yubawater.org Agency Government The Agency is governed by a seven-member board of directors made up of the five Yuba County Board of Supervisors and two members at large. The board meets on the 1st and 3rd Tuesday morning of every month.
