The Dublin San Ramon Services District, a special district in the San Francisco Bay Area that provides water, wastewater, and recycled water services, is recruiting to fill a Customer Field Representative II position. The full salary range is $37.21 to $45.25 per hour with a generous benefit and paid time off package.
Position and Ideal Candidate
The Customer Field Representative II vacancy is in the Utility Billing & Customer Services Division of the Administrative Services Department.
Under general supervision, the Customer Field Representative II performs a variety of routine duties in support of the Utility Billing and Customer Service Division related to Utility Billing, AMI (Advanced Metering Infrastructure) and customer support such as new meter installation, meter replacement and repair, transponder installation, troubleshooting, and programming, and initiating or terminating water service; takes and records readings of residential and commercial water meters on an assigned route; performs a variety of meter repair, maintenance, and customer service duties; interacts with the public by providing customer services associated with meter reading, maintenance and repair, responding to complaints, and providing information and performs other duties as required. The ideal candidate will have experience and proven success in the areas of: water meter mechanics, installation and repair; smart water meter communication device troubleshooting, replacement, and installation; pressure, leak and water quality concerns; use of several meter data technologies to assist in field operations; and, customer assistance and relations. The ideal candidate for the Customer Field Representative II position will also need to be able to work well on a team, with effective and timely communication on field-related issues. Experience working with limited supervision while meeting expectations and deadlines is desired.
Training and Experience
• Equivalent to the completion of the 12th grade
• One (1) year of experience requiring mechanical aptitude and skills and direct public contact. Experience in meter reading, meter installation and repair, and knowledge of utility billing is desirable.
Certificates, Licenses, and Registrations
• Possession of a Class C driver's license required by the State of California, Department of Motor Vehicles, to perform the duties of the position. Continued maintenance of said driver's license in compliance with established District vehicle operation standards, and the ability to be insured for the operation of a vehicle/District vehicle in accordance with the terms and conditions of the District's insurance program are conditions of continuing employment.
This recruitment is limited to the first 50 qualified applicants, and will close when that limit is reached, or on September 21, 2020, whichever comes first. We encourage qualified applicants to apply now. To apply, and for more details about the job duties, complete a District online employment application and supplemental questionnaire. Resumes and cover letters will not be accepted in lieu of the District application form and supplemental questionnaire responses. https://www.governmentjobs.com/careers/dsrsd